Track Your Police Clearance Certificate Online

Hassle-free guide to track police clearance certificate online

A Police Clearance Certificate is one of the most important documents in the Philippines for job applications, visa applications, or various purposes. For that, a visit to the police station was required, plus waiting in queues, and even sometimes delays but now thankfully, technology has made the processes easier and smoother. You can now track the status of your Police Clearance Certificate online through the National Police Clearance System (NPCS). 

In this guide, you will learn everything you need to know to make the process smooth and stress-free.  

What Is a Police Clearance Certificate?

A Police Clearance Certificate is an official document provided by either the Philippine National Police or the municipal government where you reside. This simply verifies that you do not have a pending case record within the country. You are often required to show this in such instances as : 

  • Job applications
  • Visa processing 
  • Adoption procedures
  • For other legal or business purposes

Steps to Online Tracking of Your Police Clearance Certificate

The online tracking of your certificate is fast and easy, simply follow these steps: 

Visit NPCS Website

Log into the website, the National Police Clearance System website. 

Visit NPCS Website

Log in/ Register on the NPCS Website

Login to your existing account by using the user name and password.

If you are a new member, register by providing your name, gender, contact number, and valid email address.  

Log in Register on the NPCS Website

Enter Your Reference Number

After logging in, you will be asked to enter the reference number you obtained from applying for Police Clearance. This unique number would enable the system to track the status of your application. 

enter your reference number

Check Status

After entering the reference number, it will show the current status of your certificate. It might say:  

  • Processing: Your certificate is still being prepared.  
  • Ready for Pick-Up: Your document is available at the designated location.  
  • Issued: It’s been finalized and ready for collection or download.  

Download a Digital Copy

You can download the digital version from the comfort of your home directly from the platform. This is quite helpful if you urgently need the document.  

What You Need to Track Your Police Clearance Online  

Before you proceed to track your certificate, ensure that you have the following:  

  • Reference Number: It is provided at the time of application.
  • Proof of Payment: A receipt or proof of payment.  
  • Valid ID: You must have a government-issued identification, such as a passport, driver’s license, or national ID.  
  • Email Address: This might be required for updates regarding your application status.  

Benefits of Online Tracking

Online tracking of the PCC has its various benefits:

  • Time-saving: No need to go to a police station, no follow-up calls. Anywhere, anytime you can check the status. 
  • Convenience: No waiting in lines or queuing up, without wasting time by adhering to office hours, track your application 24/7. 
  • Real-Time Update: Be always informed about every step ahead regarding your application progress. 

Common Issues and How to Solve Them

Web tracking is functional but full of bugs. Follow the below steps to avoid these issues.

  • Invalid Reference Number: Recheck from your receipt or email. If the problem prevails, call NPCS customer care.
  • Outdated Status: There is no indication if a newer status than what you see is updated; it’s probably a system glitch. Check it after some time.
  • Website Issues: If the site isn’t opening, clear your browser’s cache or switch to another browser. If that doesn’t work, try it from another device. Still a problem? Give them a call.  

 What to Do If Your Police Clearance Is Delayed  

Delays are inevitable, but you can do your part as mentioned below:

  • Contact the Police Clearance Office: Call or visit the PNP or issuing platform for an update.  Have Your Details Ready: Have your reference number and other application details ready.  
  • Ask for the Date of Completion in Case: If you are not updated, ask for an estimated release date.  

How to Contact NPCS Support

If you need help, you can reach out to the NPCS customer service hotline:  

  • Telephone No.: (02) 723-0401 
  • Police Assistance Hotline/Trunkline: 7663 

Frequently Asked Questions (FAQs)

No, you cannot trace an application without a reference number.

Processing times are variable but generally take from a few hours up to a couple of days.  

Yes, but some remote places have very limited online accessibility. Check with the local police station if you encounter difficulties.  

No, you can only download a digital copy. You can get the physical copy from the designated pick-up location. 

Yes, provided that he or she has an authorization letter signed by yourself, a copy of your valid ID, and his/her valid ID.  

Click the “Forgot Password” option on the NPCS login page and follow the instructions to reset your password.

No, checking your Police Clearance status online is free of charge. 

Try the following steps: 

  • Clear your browser cache. 
  • Use a different browser or device. 
  • Wait and try again later.

If you do not receive mail, contact support at NPCS.  

Yes, you can; just log into your account and update information from the profile section. However, all modifications should be verified with due process.  

A Police Clearance Certificate is generally valid for six months but it may vary.

Final Words

To conclude, online tracking saves a lot of time, effort, and anxious trips to the police station on your part by knowing when to get the certificate or get a digital copy with just a few clicks. It keeps you updated about the real-time status of your application process.

This will save you from those delays and extra hassles while making the whole process smooth. Now, welcome the facilitation of tracking it online to make your Police Clearance experience even easier!  



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